Union: Non-Union
Department: Customer and Business Operations
Reports to: Senior Manager, Business Operations
Hours: 35 hours
Hiring range: $50,000 - $60,000 (plus other compensation elements such as bonus, pension, and more)
Status: Permanent, Full Time
Vacancy: Existing Vacancy - Backfill
Posted Date: May 8, 2026
Closing Date: May 21, 2026
As an integral member of the Business Operations team, you will be responsible for answering calls, responding to emails, and managing a number of work queues that require frequent interactions with donors and internal members of the PMCF team. Reporting to the Senior Manager of Business Operations you will work together to provide an exceptional donor experience by responding to and resolving issues in a timely manner.
You will:
- Serve as a point of contact for donors inquiring about donations, general foundation questions, campaign questions, etc. through phone and email
- Help manage donor information within the organization’s CRM (Adding new constituents, updating constituent information, recording privacy preferences)
- Review daily work queues and respond to requests in a timely manner
- Liaise with donors courteously and professionally to resolve their concerns by phone and email
- Follow PMCF priorities, processes, and policies to support the team and respond to donors in a timely manner
- Collaborate with internal stakeholders to fulfill donors’ requests
- Process gifts as required
- Responsible for the printing and mailing (or emailing) of donor letters, receipts, acknowledgements, and cards
- Provide coverage for reception when required.
- Support the CARE Values of the PMCF:
- Collaboration – Being proactive and keen to help the team succeed, pitch in when required and work with other teams to provide an exceptional donor experience.
- Accountability – Being a team player and contributing to the team’s success, with the willingness to learn new systems, processes and tools.
- Respect – Approach day-to-day interactions in a polite and inclusive manner.
- Excellence – Fully embracing the responsibilities of the Donor Services Coordinator and suggesting process improvements to foster an exceptional donor experience.