The NAPA support team is currently looking for a technician. We are looking for an individual who is versatile, has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service.
Your responsibilities will be:
- Respond to requests or questions referred to the store support group,
- Update the database of requests and solutions made on each call;
- Provide administrative support to other team members.
- Respond to requests or inquiries made to the store support group;
- Perform triage of requests and solutions on each call;
- Solve problems and answer questions from users of the store systems;
- Guide and train users to better use the system;
- Maintain our store systems;
- Ensure the functionality of the systems to support store operations at all times;
- Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.).
- Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations.