Job Purpose:
Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.
Core Responsibilities:
● Establish strong panel member relationships:
- Needs to communicate in simple and clear terminology
- Ensure punctuality when attending appointments
- Display a high level of presentation and professionalism
● Ensuring accuracy and quality of information:
- Collect all pertinent householder information whilst in the home.
- All information collected must be sent within required timeframes
Followed-by
- Execute standard operating procedures to ensure panel quality, security and privacy is maintained.
- Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.).
- Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance.
- Maintain WH&S awareness in the field
- Able to work independently for extended periods of time.
- Efficient organisation of work flow.
- Work outside of core business hours when required.
- Maintain awareness of the Nielsen Data Classification Guidelines.
- Work within the framework of Nielsen TAM ISO Management.
Position Requirements / Competencies:
- Strong verbal and outstanding interpersonal communication skills.
- Exceptional Customer service / relationship-building skills and results orientation.
- Proficient computer hardware and software knowledge skills.
- General knowledge of Audio-visual equipment.
- Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment.
- Ability to work remotely, individually, and in a team environment.
- Result oriented with aptitude for continuous process improvements.
- Current Drivers Licence.
- Awareness of Information Security and privacy principles.