The Home Support Supervisor leads a team of Personal Support Workers (PSWs) in the field, providing ongoing training, coaching, and performance management.
- Travel to patient’s homes in the community
- Work collaboratively with multidisciplinary teams in a community setting
- Assesses patient needs, according to the timeframe established by contractual agreements, formulates the plan of care and assesses progress towards outcomes
- Responsible for the management of staff, conducting performance appraisals and implementing progressive disciplinary action
- Gathers, records and analyzes patient and employee feedback and maintains an awareness of key indicators such as caseload volume, staff turnover, occurrence rates, satisfaction levels, risk levels, and performance appraisal completion rates
- Ensures that all patient concerns and complaints are addressed and documented in a timely manner