As a Client Director, you'll serves as the senior leader responsible for driving strategic growth, client engagement, and operational excellence across a major retail client account. This role requires a proven ability to lead cross-functional teams, manage complex client relationships, and deliver insights that influence top-to-top decisions. Acting as the voice of the client internally, the Client Director ensures alignment with NIQ’s commercial objectives and fosters long-term partnerships.
Responsibilities
Strategic Leadership
- Own the retail client relationship and act as a trusted advisor to senior stakeholders.
- Align account strategy with NIQ’s broader commercial objectives.
- Champion thought leadership initiatives and support delivery of actionable insights leveraging NIQ data and tools in collaboration with Customer Success leadership
Client Engagement & Growth
- Manage client relationships and champion their objectives internally.
- Drive revenue growth through renewals, upsells, and new solution adoption.
- Identify and translate client needs into actionable revenue opportunities.
- Lead contract negotiations (MSA, LSA) and ensure compliance with legal and InfoSec requirements.
Team Leadership
- Foster a culture of collaboration, accountability, and continuous improvement.
Operational Excellence
- Ensure delivery with respect to quality, data integrity, and adherence to SLAs.
- Partner with internal teams to ensure seamless execution.
#LI-Remote