ABOUT THE JOB
Act as the face of the company and its digital solutions, driving customer ROI, value creation, and business growth through strategic insights and analytics. Build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data. Lead client relationships, execute service models, and coach junior team members while identifying and converting growth opportunities.
RESPONSIBILITIES
External
- Serve as relationship owner within Customer Success team,
- Lead Joint Business Planning (JBP), Quarterly Business Reviews (QBO), and manage Net Promoter Score (NPS),
- Educate customers on relevant features and functionalities tailored to their business needs,
- Deliver insightful presentations and actionable recommendations,
- Help improve renewal rates by demonstrating clear business outcomes and value,
- Develop fact-based answers and analyses to complex business questions,
- Build and maintain strong client relationships, including engagement at C-suite level,
- Identify and convert opportunities, including generating sales leads.
Internal
- Coordinate internal departments to meet client deadlines,
- Collect and provide feedback to product and operations teams to improve client experience,
- Collaborate with other business units to identify strategic opportunities,
- Execute service model and Thought Leadership Projects,
- Lead client briefings and onboarding processes,
- Coach junior team members and support their development.