Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company‘s quality standards
Consult with clients regarding business concerns
Conduct external presentations and drive client satisfaction by providing insights and actionable recommendations during presentations
Develop strategic understanding of industry trends, competition and opportunities of Nielsen
Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
Conducts performance reviews for direct reports
Responsible for the training and development of the team. Ensure team members are trained to handle client requirements