- Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
- Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
- Create an environment to encourage and drive solution mindset and to leverage best practices.
- Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
- Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.
A Little about You
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next.