Senior Manager – Innovation (Customer Success)
NielsenIQ BASES
Job Description
Innovation matters. With best‑in‑class research and predictive analytical tools, NielsenIQ BASES is the global leader in analyzing and consulting on new products. We help our clients shape product ideas, craft messaging that inspires action, and define optimal launch strategies.
At NielsenIQ, you will work with industry‑leading marketers and see your work come to life. Have you ever wanted to modernize the brand of an iconic Noodle company? Or discover the next breakthrough energy drink? At BASES, you can.
Be curious. Be collaborative. Be forward‑thinking.
Join the Innovation team and work with our clients as a trusted advisor, problem solver, and the voice of NielsenIQ BASES.
Responsibilities
Client & Business Leadership
- Act as a trusted advisor to clients, providing strategic guidance on innovation, research design, and insight generation
- Build and maintain strong, long‑term relationships with key client stakeholders
- Partner with Commercial and Customer Success teams to identify, shape, and convert new business opportunities
- At times, prepare and present proposals, study designs, and cost estimates, ensuring alignment with client objectives and commercial targets
- Identify and recommend enhanced or new BASES solutions that address evolving client needs
Project Delivery & Analytical Excellence
- Lead the end‑to‑end delivery of projects, ensuring quality, timeliness, and compliance with BASES standards
- Construct and implement analytical plans
- Translate complex data into clear, compelling narratives with actionable recommendations
- Oversee project scope, timelines, and costs, proactively monitoring risks and communicating changes to clients
- Present study results confidently to senior client audiences
Financial & Operational Ownership
- Own financial performance for assigned projects and accounts, including revenue delivery, margin discipline, and timely revenue recognition
- Ensure accurate forecasting, cost control, and adherence to operational performance indicators
- Partner with leadership to support regional financial objectives and operational planning
People Leadership & Team Development
- Lead, coach, and develop a team of analysts and managers to deliver high‑quality work and grow their capabilities
- Create an environment of clarity, accountability and collaboration
- Provide regular, constructive feedback and conduct timely performance and development conversations
- Ensure effective workload planning, resourcing, and prioritization across the team
- Act as a role model for NielsenIQ and BASES values, fostering engagement, inclusion, and high performance
Continuous Improvement & Knowledge Leadership
- Contribute to and/or lead internal initiatives, global CS workstreams, and process improvements
- Encourage innovation in ways of working, tools, and methodologies while maintaining BASES quality standards
- Promote knowledge sharing and best practices across teams and the broader organization
A Little Bit About You
Curiosity drives your interest in what moves the market. You see potential in percentages and stories behind the numbers. Managing time, priorities, and deadlines comes naturally to you, and you are known for your organization and follow‑through.
You bring clarity and structure to team leadership, helping people do their best work while growing their skills and confidence. You care deeply about clients, challenge thinking with insight, and inspire trust through your expertise and judgment. You are always looking ahead - anticipating what’s next for your clients, your team, and the business.