We are currently seeking a Customer Success Innovation Manager who will be a part of the Turkey Consumer & Marketing Insights Team.
Objective
Manage end-to-end innovation research studies (concept & product testing), deliver high‑quality insights and recommendations, and act as a trusted client partner while coaching junior team members and ensuring excellence in project delivery.
Key Responsibilities
Client Consulting & Relationship Management
- Serve as a trusted advisor by understanding client needs and delivering impactful insights.
- Lead day‑to‑day client communication; manage queries and tricky conversations with minimal senior involvement.
- Present results with clear storytelling and actionable recommendations.
- Participate in client planning/briefing meetings; link client needs to BASES solutions.
Project Management & Delivery
- Support proposal development and ensure designs meet specifications.
- Align with internal teams on on test design, questionnaires, and analytical plans.
- Execute and review questionnaires and study inputs.
- Being able to execute studies end to end when needed.
- Oversee project timelines and quality; communicate risks proactively.
- Analyse data, finalize reports, and ensure on-time, high-quality deliverables.
Thought Leadership & Category Knowledge
- Build deep understanding of category dynamics, industry trends, and BASES tools.
- Provide early-stage consulting on innovation improvement and decision optimization.
- Contribute to internal and client-facing thought leadership.
Team & People Development
- Coach and mentor junior analysts; review their work to strengthen analysis and storytelling.
- Role model professional behaviour and collaboration across teams.