In this role, you will engage with clients to immerse them in our platforms, ensuring a seamless experience. You will provide exceptional support and client service, addressing their needs and fostering long-term relationships. You will be the voice of the customer, ensuring our product roadmap is aligned with our clients’ needs and to support all initiatives to grow our client engagements. You will be a champion of Retail Collaboration to our clients and within NIQ.
Responsibilities
- Develop and deliver engaging pre‑recorded product demos and training sessions using appropriate software.
- Document, refine, and optimize digital development processes to enhance efficiency and productivity.
- Partner with subject matter experts to validate technical and content requirements, producing high‑quality materials with minimal supervision.
- Conduct needs assessments to ensure relevant training content is created, maintained, and accessible.
- Build and strengthen client relationships across collaboration programs, driving engagement and business growth.
- Communicate effectively and professionally, resolving client issues promptly while consistently delivering value.
- Train and consult internal and external clients on analytics using NIQ tools and datasets, providing guidance on best practices for integrating insights into CPG workflows (e.g., category reviews, joint business planning, assortment rationalization, product innovation).
- Manage multiple priorities across diverse collaboration programs with strong project management skills.
- Perform additional duties as assigned.
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