NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric service, support resolution on customers’ concerns in a timely and consistent manner.
This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.
Responsibilities
- Drive customer loyalty by providing digital support and servicing to customers via NIQ Service Suite (One Stop Portal for Clients’ Request), working together with Global Customer Service Center
- Build, upload and manage local knowledge articles reflecting the latest local service evolution in NIQ Service Suite platform.
- Provide clear and accurate responses as well as market expertise to stakeholders
- Achieve competency in NIQ proprietary data mining platform and drive customers’ usage and adoption
- Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
- Coordinate both local and international sales requests as part of NIQ global network, driving NIQ’s bottom line across the organization
- Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards