Provide professional technical application support, customer-facing applications and services, and a limited selection of desktop applications, as well as providing support to teleworkers within the support region.
Escalation point Application Support team for the global offices covering faults, advice and work requests around the Nielsen Brandbank internal systems.
Provide support for international offices after project delivery.
Become involved with planned projects and bespoke software releases to provide technical support for the new systems.
Using the internal ticketing Jira tool; ensure requests escalated to you are completed within the allotted SLA.
Contribute to documentation for the application support team.
Ensure that the business application systems supported by the Application Support Team are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
The Application Support Analyst may be required to respond to out-of-hours application support requests (for which TOIL will be offered).
Manage application configuration, problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
System configuration, scripting and new user administration as required