As a Client Director, you'll serve as the senior leader responsible for bringing compelling, thoughtful, action-oriented analysis across major retail client accounts. This role requires a proven ability to understand retail value chain, build client relationships, and deliver insights that drive provocative conversations. Acting as the voice of the client internally, the Client Insights Director ensures alignment with NIQ’s commercial teams and fosters long-term partnerships.
Responsibilities
Actionable Insights and Provocative Thought Leadership
- Maintain and build productive business relationships with key client contacts. Act as a trusted advisor to senior stakeholders.
- Align with account teams to advance account strategy and commercial objectives.
- Drive thought leadership initiatives and deliver actionable insights leveraging NIQ data and tools.
Client Engagement & Growth
- Manage client relationships and champion their objectives internally.
- Identify and translate client needs into actionable revenue leads.
- Drive revenue growth through renewals, upsells, and new solution adoption.
Team Leadership
- Manage and mentor a team of Client Managers, Associate Client Directors, and Analysts.
- Foster a culture of collaboration, accountability, and continuous improvement.
Operational Excellence
- Oversee delivery quality and adherence to SLAs.