As a Director, you'll lead a team of Associate Directors, Client Managers, ACMs, and Analysts; guiding and coaching them to support clients to analyze data through the use of NIQ tools and services, based on NIQ standards and service models to ensure clients are delivered insights on industries, markets, and consumers so that they make informed business decisions. Responsible for driving NIQ's CS Industry Insights mission for their team through the delivery of Thought Leadership and accountable for the on-target delivery of team KPIs.
Responsibilities:
- Lead a team of analytics (junior and senior) associates successfully; guiding, coaching, and developing team members; providing them with timely feedback and recognition on performance, to ensure the team demonstrates high standards of performance and professional competencies.
- Manage key client relationships and deliver excellent insights & service as marked by our client facing KPIs.
- Own CS Industry Insights mission for his/ her team through the delivery of Thought Leadership.
- Ensure the team delivers as per the relevant KPIs/ success metrics.
- Partner closely with the Account Lead to transform the customer experience for all the clients of his/her team.
- Drive Service Model and JBPs execution strongly.
- Ensure all team members complete the Academy in time and with success, developing probing skills to identify and uncover the most important business questions for their clients & hold the team accountable for the delivery of insights as per Academy learnings.
- Continuously guide and coach the team in utilizing and visualizing the most relevant data for developing strategically impactful presentations full of insights and proactive recommendations.
- Manage or guide his/ her team to manage 'clients' expectations' in project scoping, prioritization, time management and adhering to JBP priorities.
- Demonstrate and guide team on solid question probing skills to identify and uncover the most important business questions for client(s).
- Lead generation: Display a full understanding of all NIQ portfolio of services and products as well as 'incremental offerings', and identify, create, and convert opportunities to incremental sales through strong client relationships & partnerships with account leads.
- Proactively partner with necessary senior stakeholders to prevent potential roadblocks and to remove them when they arise.
- Drive customer satisfaction, ensuring the team delivers the best-in-class analyses and relevant and impactful insights.
- Be a bi-lingual (CPS+RMS) team leader, / strategist:
- Demonstrate an everyday Consumer- driven marketing culture
- Probe and provoke clients to more business questions to analyze consumer behavior
- Generate CPS Leads (upsell contracts, ad-hoc)
#LI-Hybrid