Own CS Industry Insights mission for his/ her team through the delivery of Insights, Analysis, and Thought Leadership
Maintain and build productive business relationships with key client contacts. Act as a trusted advisor to senior stakeholders
Align with account teams to advance account strategy and commercial objectives
Drive customer satisfaction, ensuring the team delivers the best-in-class analyses and relevant and impactful insights
Be a bilingual (CPS+RMS) team leader/strategist:
Demonstrate an everyday Consumer- driven marketing culture
Probe and provoke clients to more business questions to analyze consumer behavior
Generate Leads (upsell contracts, ad-hoc, CAS) Continuously guide and coach the team in utilizing and visualizing the most relevant data for developing strategically impactful presentations full of insights and proactive recommendations