Senior Operations Manager

1. Strategic knowledge of Panel products or equivalent large programs
   1. Have been involved in setup, execution and expansion of large programs in operations – creating collaborations across different workstreams in Data Operations, worked closely with Client Operations, Technology, Data Science, Product Leadership towards shaping the priorities & decisions of the product.
   2. Particularly having a background or experience handling 3rd party / vendor execution teams and/or managing large scale projects teams in multiple locations – for setup of such large programs.
   3. Demonstrated strong capability in running Growth programs, being able to manage programs with aggressive timelines and ramp up requirements with an eye on high quality work, managing in-house + 3rd party teams.
   4. Translating operational gaps and improvement areas into product / feature enhancements
   5. Preferably 3 years of handling programs of this scale
   6. Background in coding function in operations is a preferred plus
2. Core responsibilities

The person fulfilling this role will lead Coding for an Omni / Growth program in operations which will include managing the organization of 200+ associates, including running the 3rd party engagement for large scale outsourcing of coding for large programs; prior experience in managing a span of 80-100 associates is a plus.

1. 1. The person will be entirely responsible for owning the delivery of Coding outcomes to the overall product delivery – including but not limited to the BAU operations, managing the incremental events & enhancements that get added to the BAU and responsible for the metrics on the product health, as well as manage the people performance metrics.
   2. Considering the role will include engaging 3rd party workforce as well, proactively managing the performance metrics of the 3rd party team’s outcomes will be key, alongside the in-house team management.
   3.  As a primary owner of the functional area for the product, the person will have to be comfortable with stakeholder engagement beyond the scope of coding – be it other operational areas, as well as outside operations – PL, Dsci, Tech, Transformation etc. Needs to be comfortable with reporting out to leadership and engaging stakeholders in discussions – for changes, prioritization of issues, escalations & resolutions.
   4. The person will directly report to the Operations Leader for Omni.
   5. A big part of the role will also involve collaborating cross functionally on defining the path to growth – with growth programs  - this includes being able to redefine processes, identify how the organization/teams have to evolve and adapt with the changing landscape, define training & levelling up requirements for the teams, execute the growth and manage transition smoothly as per SOPs.