ABOUT THIS JOB
This is an entry-level / early-career role with structured onboarding and close collaboration with senior colleagues. In this role, you will work closely with retail clients in the Tech & Durables and FMCG sector, helping them better understand their business, markets, and opportunities through NielsenIQ insights.
As a Junior Customer Success Consultant, you will learn how to support client decision-making, turn data into clear stories, and build long‑term customer relationships — all with the guidance of experienced colleagues and structured training.
RESPONSIBILITIES
Client support & relationships
Managing retailer relationships (with support)
Participate in client meetings, governance calls, and follow-ups
Help monitor customer satisfaction and key health metrics (e.g. NPS)
Insights & analysis
Use NielsenIQ tools to analyze market, category, and customer data
Translate analyses into clear, actionable insights for internal and external stakeholders
Contribute to Joint Business Plans by supporting analysis and tracking progress
Collaboration & growth
Identify potential client needs during day-to-day interactions and share opportunities with Account Development
Act as a voice of the customer by escalating data quality or reporting needs
Continuously develop your consulting and communication skills through coaching and training
REQUIREMENTS
What we’re looking for
Bachelor’s degree in Business, Marketing, Communications, or a related field
Recently graduated or early in your career (up to 2 years’ experience) in customer-facing, analytical, or retail-related roles (including internships or graduate roles)
Fluent in Dutch and English
Interest in data analysis, retail, and customer decision-making
Comfortable working with numbers and learning new tools
Nice to have
Experience in Tech & Durables, FMCG, or market research
Experience presenting insights to clients or stakeholders
Exposure to consulting or customer success environments
OUR BENEFITS
Customer Success Academy: extensive onboarding and ongoing learning to support your professional development
Flexible hybrid working (home & office)
Exposure to international colleagues while working with local Dutch clients
Diverse Career Paths: explore various career paths within the NielsenIQ structure, both in the Netherlands and internationally, as you grow and advance in your role
Volunteer time off
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