As an Associate Client Manager, you'll be part of a team of experienced industry insights experts with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with NIQ tools, following NIQ standards. You'll also be responsible for strong execution of the Service Model as well as guiding and coaching more junior members.
Responsibilities:
- Work as a master of propriety NIQ tools and metrics and use these to help solve clients' business questions.
- Work closely with the Account Leads to transform customer experience.
- During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.
- Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
- Prepare and present insights/recommendations, using NIQ standards like SCQA and AP.
- Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
- Identify revenue leads in an independent way and take ownership in partnering with Account Leader to convert these into revenue opportunities.
- Execute the new service model.
- Take initiative to remove roadblocks when they arise.
- Lead by example, guiding and coaching junior team members.
- Lead Thought Leadership Projects.