As the General Manager at Aera, you'll lead a high-performing team to deliver exceptional guest experiences all year round. You’ll oversee all aspects of daily operations, from elevated service and a world-class beverage program to creating a vibrant late-night lounge atmosphere that encourages guests to linger, celebrate, and return. While driving operational performance, revenue growth, and brand presence, you will play a key role in shaping memorable experiences, inspiring your team, and contributing to the success of a dynamic, industry-leading hospitality destination.
The Day to Day:
- Manage and oversee daily operations, ensuring seamless service execution across the dining room, bar, and lounge environments while maintaining the elevated standards expected of an O&B flagship property.
- Maintain comprehensive knowledge of all food and beverage menus, championing a refined dining experience alongside a best-in-class cocktail and beverage program that encourages guests to extend their evening.
- Partner with the management team to plan, curate, and execute a dynamic calendar of live entertainment and special events that drive guest engagement and brand presence.
- Collaborate with marketing and leadership teams to contribute creative ideas and initiatives that support brand awareness, guest acquisition, and ongoing promotion of the concept.
- Build and maintain strong relationships with guests, team members and senior leadership, fostering a culture of excellence, accountability, and exceptional service, consistent with O&B values and service philosophy.
- Lead, inspire, and develop the management and front-line teams to consistently exceed service expectations and performance standards, while upholding O&B operational and leadership standards.
- Oversee financial and operational reporting including sales performance, payroll, scheduling, inventory control, and labour management, ensuring accurate reporting and alignment with senior leadership.
- Ensure compliance with all health, safety, security, and licensing requirements, maintaining a safe, professional, and high-performing environment for guests and staff.
- Identify opportunities for operational improvement, revenue growth, and cost efficiencies while maintaining premium guest experience standards.