This role will be responsible for the installation, service, maintenance, repair, testing and calibration of refrigeration equipment with minimum supervision. This job requires extensive travel to customers’ locations. Experience in electrical, refrigeration, compressors and systems; as well as the ability to read and interpret MEP blueprints, electrical and refrigeration schematics, and experience with installation and balancing of desiccant dehumidifiers (is a plus) and interpersonal skills, the ability to multitask, and work in a fast-paced environment.
Essential Duties/Responsibilities:
The following list of responsibilities is not all inclusive, additional projects and/or tasks may be assigned to meet operational needs. DVM retains the right to change or assign other duties to this position should operational needs warrant.
- Perform mid-level to advanced customer support activities including equipment installation, equipment and/or product troubleshooting and repair, equipment maintenance, and assist with equipment testing, start-up, and validation activities as needed.
- Responsible for supervising and/or executing field installation and testing of equipment.
- Responsible for customer technical support (product/equipment troubleshooting) including support via phone, online, or in the field. Act as single point of contact for customers, soliciting internal technical support as needed, managing sub-contractors as needed.
- Maintain broad equipment, process, and manufacturing knowledge critical to supporting equipment.
- Works independently with minimal technical supervision.
- Processing and completing work orders.
- Contacting the client to ascertain their equipment needs.
- Ordering equipment supplies, repair modules, and sundries for the order.
- Reading and interpreting blueprints and compliance schematics.
- Installing climate control systems, refrigeration units, and beverage equipment.
- Observing and testing newly installed systems.
- Troubleshooting refrigeration equipment failures.
- Replacing worn seals, outer shells, and worn-out motors.
- Informing clients of repair costs and alternate cooling options.
- Responsible for the timely preparation and submission of budget estimates, progress reports, and cost tracking documentation. This includes generating invoices, field reports, and project closeout documentation.
- Performs other duties as assigned.