Beauty Advisor

Noble Panacea is a new revolutionary skincare brand founded by Nobel Laureate Sir Fraser Stoddart and launched in October 2019. The ground-breaking OSMV™ Technology at the core of the brand enables transformational efficacy and precision. We create with intention and deep respect by adhering to the global principles of green chemistry. We take our commitment to nature and sustainability to all stages of product development, from R&D to packaging. Ultimately, we strive to promote absolute skin health by empowering all who seek authentic, natural, and ageless beauty.

We are looking for a highly motivated, experienced, and service oriented Senior Beauty Advisor & Aesthetician. As a Noble Panacea Beauty Advisor & Aesthetician, you will represent the brand and offer in-depth knowledge of our products and technology. You will be responsible for sales performance, daily operations of counter with emphasis on performing facials, personalized customer service, clienteling, and follow up. You will provide welcoming, authentic and personalized service to achieve all customer service and sales targets. With your passion for people; the environment and company; products and services, you will ensure that each customer has a unique and memorable in-store experience which educates, inspires, and delights them.

You will also use your exceptional people skills to build collaborative working relationships with the rest of your team to ensure that the counter along with the treatment room meet Noble Panacea’s high standards of visual merchandising. If you are passionate about beauty and luxury and an ambitious self-starter looking for a progressive career within the Retail Beauty Industry, then this could be the perfect role for you and a great opportunity to be part of a dynamic and passionate team.

Noble Panacea 由诺贝尔奖得主弗雷泽・斯托达特爵士创立，2019 年 10 月正式面市，是高端护肤领域的革新奢牌。品牌以突破性的 OSMV™核心科技为核心，缔造卓效精准的焕肤体验；始终恪守全球绿色化学准则，将对自然与可持续发展的坚守，融入产品研发、生产、包装的全流程。我们的终极使命，是赋能每一个人追寻本真、自然、恒久之美，助力所有消费者实现理想的肌肤健康状态。

现诚聘热情专业的资深美容顾问加入品牌直营专柜团队。作为品牌形象大使，你将凭借深厚的高端护肤专业积淀，为顾客提供高定专属的护肤服务，以专业能力与热忱的服务态度，推动品牌销售目标的达成。

職位概述

我們正在尋找一位積極主動、經驗豐富且以服務為導向的資深美容顧問兼美容師。作為 Noble Panacea 的資深美容顧問兼美容師，您將代表品牌，提供我們產品和技術的深入知識。您將負責銷售業績、專櫃日常營運，並著重於提供臉部護理服務、個人化客戶服務、客戶關係維護及後續追蹤。您將以熱情、真誠且個人化的服務，達成所有客戶服務及銷售目標。憑藉您對人、環境、公司、產品和服務的熱情，您將確保每位顧客都能在店內獲得獨特而難忘的體驗，讓他們在教育、啟發和愉悅中感受品牌魅力。

您也將運用卓越的人際溝通技巧，與團隊成員建立良好的合作關係，確保專櫃和美容房符合 Noble Panacea 高標準的視覺陳列要求。如果您對美妝和奢華產業充滿熱情，並且是一位積極進取、渴望在零售美容產業中發展職涯的自學者，那麼這將是您理想的職位，也是加入充滿活力和熱情團隊的絕佳機會。

Job Responsibilities

1. Represent Noble Panacea, provide professional and personalized skincare consulting services for customers, accurately identify skin needs and recommend suitable products and skincare solutions.
2. Master brand culture, product knowledge, efficacy and usage, explain products to customers in accordance with brand standards and conduct product demonstrations as required.
3. Achieve the brand's monthly/quarterly/annual sales targets, actively develop new customers, maintain customer relationships, and improve customer loyalty and repurchase rate through refined follow-up services.
4. Proficiently operate POS and various operation systems/reports, efficiently complete transaction processes, and accurately enter sales data and customer information into the brand management system.
5. Maintain the counter image in accordance with the brand's visual display standards to ensure a clean, standardized and uniform display.
6. Participate in the brand's offline activation and various trainings and create an exceptional in-store experience for customers with professional capabilities.
7. Communicate actively with the Sales & Education Manager, timely feed back customer needs, market information and sales data, and put forward constructive suggestions for sales work.
8. Abide by the brand's dress code, maintain a professional and polished personal image, and convey the brand's high-end and professional temperament with sincere and enthusiastic service.
9. Conduct daily counter coaching on product knowledge, and role-playing exercises to keep the team sharp and motivated.
10. Manage the team roster to ensure operation smoothly.

1. 代表品牌形象，为顾客提供专业个性化护肤咨询，精准识别肌肤需求，推荐适配产品与护肤方案；

2. 精通品牌文化及产品知识、功效与使用方法，依品牌标准向顾客解说产品并进行产品示范；

3. 达成品牌月度 / 季度 / 年度销售目标，积极开发新顾客，维护顾客关系，通过精细化跟进提升顾客忠诚度与复购率；

4. 熟练操作 POS 及各类运营系统 / 报表，高效完成交易流程，准确录入销售数据与顾客信息至品牌管理系统；

5. 按品牌视觉陈列标准维护专柜形象，确保陈列整洁、规范、标准化；

6. 参与品牌线下活动及各类培训，以专业能力为顾客打造卓越的店内体验；

7. 积极与销售与培训经理沟通，及时反馈顾客需求、市场信息与销售数据，并对销售工作提出建设性建议；

8. 遵循品牌着装规范，保持专业精致的个人形象，以真诚热忱的服务传递品牌高端专业气质；

9. 每日与团队进行专柜产品知识培训和角色扮演练习，以保持团队的敏锐度和积极性；

10. 管理团队排班，确保营运顺畅。

Requirements

1. High school diploma or above, with relevant beauty industry qualification certificates preferred.
2. Elegant appearance, good skin condition, graceful temperament and appropriate manners.
3. At least 7 years of working experience in the high-end luxury skincare industry, with practical experience in consulting, sales and customer relationship maintenance at high-end skincare counters.
4. Proficient in professional skincare knowledge, able to accurately judge various skin types and provide targeted skincare solutions.
5. Excellent team spirit and communication skills, good at collaboration and customer connection.
6. Proficient in operating basic office software with basic data processing capabilities.
7. Fluency in English and Mandarin is essential and other relevant languages is highly advantageous to ensure effective local communication

任职要求

1. 高中及以上学历，持有美容行业相关资质证书者优先

2. 品貌端庄，皮肤状态良好，气质优雅，举止得体

3. 7年及以上高端奢侈护肤行业工作经验，具备高端护肤专柜咨询、销售、客户关系维护实操经验；

4. 精通专业护肤知识，能精准判断各类肤质，提供针对性护肤解决方案；

5. 具备优秀的团队合作精神与沟通表达能力，善于协作与客户建联；

6. 熟练操作基础办公软件，具备基础数据处理能力；

7. 精通英语和普通话，其他相关语言能力者尤佳，以确保有效的本地沟通。

Benefits

1. Competitive salary and welfare system.
2. Systematic brand professional training to boost career competence.
3. Broad career development space and clear promotion path in an international high-end skincare brand.
4. High-end and comfortable working environment with a harmonious team atmosphere.
5. Exclusive employee product benefits to experience high-end skincare products firsthand.
6. Paid annual leave for a better work-life balance.

我们为你提供

1. 有竞争力的薪资福利体系；

2. 系统化品牌专业培训，助力职业能力提升；

3. 国际高端护肤品牌广阔职业发展空间，清晰晋升路径；

4. 高端舒适的工作环境，融洽的团队协作氛围；

5. 员工产品福利，沉浸式体验高端护肤；

6. 带薪年假，兼顾工作与生活。