· Key Responsibilities:
o Handle complex or escalated customer complaints.
o Ensure timely and effective resolution of customer inquiries and complaints.
o Analyze customer feedback and service data to identify trends.
o Develop and implement strategies to improve service quality.
o Collaborate with other departments (e.g., sales, logistics, IT) to streamline customer service processes.
o Document customer interactions, feedback, and resolutions accurately.
Compile and present monthly reports on customer complaints, highlighting key trends, root causes, and recommended actions to improve customer satisfaction and service quality
Requirements
Benefits