Associate, Sales Operations

Position Overview

Eurasia Group is seeking a high-performing sales operations associate in São Paulo.

This entry-level sales operations support role includes a wide range of responsibilities, with an emphasis on proactive collaboration, strong communication, and organizational skills to complete tasks for a wide-range of activities supporting our sales activities. In return, the hire will be a part of a dynamic sales operations team, working closely with business development staff and analysts, at the world’s market-leading political risk advisory firm in an increasingly critical marketspace.

The sales operations associate will spend a majority of their time supporting our operations, business development, and analyst teams, reporting to the associate director, with a heavy focus on end-to-end management of conference call logistics and comprehensive administrative and operational support for the sales teams. This includes key responsibilities in account management (with a focus on CRM management and reporting), and responding to time-sensitive, ad hoc sales requests as they arise.

We are looking for someone with appropriate project management experience and a positive can-do attitude. Given the varying nature of our business development needs and operations change management at the firm, you will need to be a quick learner, a versatile problem solver, and thrive in an entrepreneurial environment.

Responsibilities

• Manage conference call logistics, including the generation of client registration and attendance reports, call log maintenance, liaising with speakers to ensure a smooth presentation experience, troubleshooting technical issues, updating the conference call user manual, and providing training to research teams.

• Support account management efforts across various client services teams including client interaction reporting, contact and account entitlement management in Salesforce, and other recurring account management activities.

• Respond to client inquiries promptly and professionally, ensuring a positive customer experience.

• Utilize Eurasia Group’s cloud-based business intelligence platform to produce regular reports and ad hoc analysis of research production and consumption, and analyze readership trends in various segments of the client base.

• Report regularly on interactions with specific clients to ensure compliance with research-related regulations.

• Direct website inquiries to the appropriate client services teams.

• Approve requests for access to Eurasia Group content on various research aggregation platforms.

• Ad hoc projects as required.

Required Skills

• Strong English oral and written communication skills.

• Demonstrated professionalism, problem solving, teamwork skills, confidentiality, discretion, reliability, and judgment. Positive can-do attitude. Someone who will “own” the role.

• Agility and flexibility in response to changing priorities and needs.