Position Overview
We are seeking a reliable and customer-focused IT Helpdesk Support Specialist to join our team. In this role, you will serve as the first point of contact for technical support, assisting employees with hardware, software, cloud-based services, and video conferencing systems, including Microsoft Teams. The ideal candidate is a strong problem solver with excellent communication skills and a passion for delivering high-quality IT support.
Responsibilities
- Provide first-level technical support for end users.
- Troubleshoot hardware, software, network, Microsoft 365, and video conferencing issues.
- Install, configure, and maintain desktops, laptops, printers, mobile devices, and conference room equipment.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Troubleshoot email issues (mail flow, mailbox access, shared mailboxes, distribution lists).
- Assist with password resets, MFA setup, and account security best practices.
- Provision and deprovision Microsoft 365 licenses and user accounts.
- Provide support for video conferencing platforms (e.g., Microsoft Teams, Zoom), including meeting setup and troubleshooting.
- Maintain and troubleshoot conference room systems (cameras, microphones, displays, Teams Rooms/Zoom Rooms).
- Maintain and troubleshoot OneDrive/SharePoint file access and sync issues.
- Document issues and solutions in the ticketing system.
- Escalate complex issues when necessary.
- Assist with onboarding/offboarding users.
- Maintain inventory of IT assets.
- Follow IT policies and security best practices.