ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency - we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are currently seeking a perceptive and proactive Virtual Assistant & Communications Coordinator, preferably with experience in the U.S. healthcare industry. This is a fully remote role requiring availability from Monday to Friday, 8:00 AM – 5:00 PM EST (2:00 PM – 11:00 PM South African time, subject to daylight savings).
PLEASE NOTE:
- Working Hours: Monday to Friday, 8 am – 5 pm EST (14:00 PM – 23:00 PM South African time – subject to daylight savings)
- Work Environment: This is a fully remote role
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered
- Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA)
Responsibilities:
- Send out messages and reminders to patients.
- Read and tweak AI-generated messages before they are sent to make sure they sound right.
- Help create and update support documents and information that go out to patients.
- Assist with more complicated questions by getting all the right information together and passing it to the right people.
- Work with the team to sort different types of messages and make processes more efficient.
- Work with data and systems to help organize information for reports and evidence-gathering.
Requirements
- 6 months to 1 year experience in the U.S. healthcare industry preferred (experience with EHR systems or healthcare admin preferred)
- Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally
- Empathetic nature
- Highly detail-oriented, organized, and proactive with strong problem-solving skills
- Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required)
- Ability to work independently in a fast-paced, remote environment
- Familiarity with navigating databases and digital communication tools
- Reliable internet and power backup solution as outlined above
If you are not contacted within 14 working days, please consider your application unsuccessful.