ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Coordinator to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
- Process Initial or Pre Authorization via Phone or Email
- Communicate with insurance providers for authorization determination
- Process verification of members' benefits
- Review members' clinical records
- Manage cases effectively
Requirements
- At least 1-year BPO experience handling a Healthcare Account
- with 6 months Team lead / Supervisory / SME experience
- Must have experience handling Initial or Pre-Authorization
- Experience handling Claims is a plus
- Proficient in using MS Tools (Word, Excel, Outlook)
- Excellent verbal and written English skills
- Willing to work onsite in Buendia, Makati
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives