ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities
- Promptly review and respond to incoming VOB requests from healthcare facilities.
- Complete and return VOBs to meet urgent processing requirements.
- Verify insurance eligibility, coverage details, in-network status, and any applicable co-pays or deductibles.
- Communicate clearly and professionally with internal teams and external facilities to ensure accurate understanding of insurance benefits.
Requirements
- At least 6 months BPO experience in a US Healthcare Insurance Account
- Good working knowledge with Verification of Benefits and Authorization
- Good verbal and written English skills
- Knowledge with MS Tools
- Must be willing to work on-site in Mandaluyong
- Amenable working night shifts
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives