ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Key Responsibilities:
- Coordinate all aspects of the patient intake process, including referrals, registration, and initial appointments.
- Manage scheduling for patients and clinical staff to optimize efficiency and patient satisfaction.
- Verify insurance coverage, obtain authorizations, and ensure financial documentation is complete and accurate.
- Maintain and update patient information in the Electronic Medical Record (EMR) system.
- Serve as the main administrative contact for patients, addressing inquiries and providing guidance on next steps.
- Collaborate with clinical and administrative staff to ensure continuity of care and timely service delivery.
- Monitor patient progress through the care process and assist with follow-up coordination as needed.
- Support compliance with HIPAA and other regulatory standards in all patient interactions and recordkeeping.
Requirements
- At least 6 months BPO experience handling a Healthcare Campaign
- Must have experience with EMR (Electronic Medical Records)
- Excellent organizational and time management skills.
- Good verbal and written English skills
- Ability to work independently and as part of a team.
- Detail-oriented with a strong commitment to accuracy and quality.
- Ability to adapt to evolving workflows and systems
- Willing to work onsite in Shaw Blvd, Mandaluyong
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives