About the Role
Innovatrics builds cutting-edge biometric identity solutions used by governments and enterprises across the globe. As a System Engineer on the ABIS team, you will sit at the intersection of infrastructure, software delivery, and customer success- deploying and maintaining our cutting-edge software products in some of the world's most demanding environments.
You won't be managing a static on-prem rack; you'll be flying to Indonesia, Kenya, Brazil, Thailand, and beyond, directly shaping how millions of people are identified.
What You Will Do
- Install, configure, and administer the Innovatrics ABIS product end-to-end for clients worldwide.
- Own client deployments from initial scoping through go-live, including on-site travel (up to 25% of your time).
- Provide L2/L3 support to partners.
- Tune and troubleshoot system performance across the full stack (OS, Kubernetes, database, network, application).
- Build and improve internal deployment tooling, monitoring pipelines, and automated playbooks.
- Collaborate with Consulting and Engineering colleagues on product improvement and technical documentation (e.g., Factory Acceptance Tests).
- Train partner technical teams in ABIS administration and operations best practices.
- Participate in a rotating 24/7 on-call schedule.
Tech Stack
Core daily stack: RHEL / Rocky Linux, Ansible, AWS, GitLab, PostgreSQL, Oracle DB, Bash, Grafana, Docker, Kubernetes, Terraform, VMware / Proxmox, Keycloak, Redis / Ignite, Python / Java, MSSQL, Networking (CCNA level)
Within one month, you will…
- Learn architecture & integration methods
- Shadow live deployments
- Perform internal deployments
Within three months, you will…
- Lead your first client deployment
- Troubleshoot and optimize in production
- Adapt deployment tooling to project needs
Within six months, you will…
- Master the full ABIS toolset
- Contribute to Factory Acceptance Tests
- Improve internal processes autonomously
Within one year, you will…
- Manage multiple deployments in parallel
- Become a trusted advisor to clients
- Feed customer feedback into the roadmap
Requirements
About You:
You are a self-reliant generalist with a can-do attitude. You like to learn, communicate with customers and solve problems. You align strongly with our company values and mission, and you thrive in an environment that is focused on successful project delivery.
Must Have
- 1+ year Unix/Linux server admin experience (personal or professional).
- Strong analytical and independent problem-solving skills.
- Clear written and verbal communication in English and Malay.
- Solid understanding of databases (PostgreSQL or Oracle).
- Working knowledge of networking (routing, firewalls, DNS, TCP/IP).
- Willingness to travel internationally (up to 25%).
- Proactive, responsible, team-oriented attitude.
Nice to Have
- Hands-on experience with any core stack technology (Ansible, AWS, RHEL, Grafana…).
- Familiarity with containerisation (Docker, K8s).
- Knowledge of Spanish, French, or other languages.
- Scripting skills (Bash, Python).
- Virtualisation experience (VMware, Proxmox).
- Background in or curiosity about biometric systems.
- Experience with observability tooling (ELK, Grafana, OpenTelemetry).
What Makes a Strong Candidate Stand Out
- You have deployed and administered Linux-based applications end-to-end, not just managed infrastructure.
- You can clearly explain a complex incident — root cause, impact, fix — to both engineers and non-technical stakeholders.
- You are genuinely comfortable owning a project abroad, including travel on short notice.
- You bring a builder's mindset: if a process is inefficient, you improve it and document it.
- You are fluent in Malay and can conduct technical training in it.