As a Senior Engineering Manager at EBizCharge, you will lead one or more cross-functional squads building and operating our payments platform, spanning payment processor integrations, fraud and tokenization services, card-present infrastructure, merchant-facing portals, and consumer payment experiences. You will be a people-first leader who builds high-performing, motivated teams, drives engineering culture and delivery excellence, and partners closely with product, design, and senior leadership to move the organization forward.
You will report to the SVP of Software Engineering and own everything from hiring and team health to sprint execution and process maturity. Your squads will trust you to remove obstacles, develop their careers, and create the conditions for them to do their best work.
Responsibilities & Expectations
Agile Delivery & Process
• Own and continuously improve your squad's delivery process: standups, sprint planning, retrospectives, and release cadence.
• Drive a culture of frequent, high-quality releases by reducing batch size, improving automated test coverage, and eliminating unnecessary dependencies.
• Identify and resolve cross-team blockers proactively, collaborating with peer EMs and product leadership to maintain momentum.
• Partner with tech leads and product owners to maintain healthy backlogs, realistic sprint commitments, and clear definitions of done.
• Use delivery metrics (cycle time, defect rate, release frequency) to diagnose problems and drive targeted improvements.
Engineering Excellence
• Collaborate with leadership and tech leads to uphold technical standards, API design practices, and shared engineering principles across squads.
• Support tech leads in making sound architectural decisions and ensure sufficient time is allocated for technical debt reduction and quality improvement.
• Champion a shift-left quality culture: embedding testing practices, code review standards, and observability into the development cycle.
• Foster strong cross-squad collaboration by establishing clear ownership boundaries, well-documented interfaces, and reliable inter-team communication.
Coaching & Career Development
• Hold regular 1:1s with direct reports, with a focus on growth, feedback, and career progression, not just task status.
• Create individual development plans for engineers at all levels, identifying strengths, gaps, and targeted opportunities.
• Mentor and coach tech leads within your squads, helping them grow into confident technical decision-makers and future engineering leaders.
• Deliver clear, timely performance feedback and conduct formal reviews in partnership with HR.
• Advocate for your team's interests in compensation, leveling, and career advancement conversations with leadership.
Mentorship Culture & Developer