Your role as Manager, Partnerships
Reporting to Alexandra Gomez, Sr. Director Partnerships, the Manager, Partnerships is responsible for the day-to-day execution and operational performance of our partner-facing team. You will lead a team composed of Partnerships Managers (responsible for managing partner relationships, retention activities, and revenue delivery) and Partnership Enablement Specialists (responsible for equipping the team with tools, reporting, and operational support to execute effectively).
This is a highly cross-functional and client-facing leadership role that combines strategic account management, revenue growth, operational excellence, and people leadership. You will be accountable for both partner outcomes and building the systems, insights, and team culture required to scale impact.
What you'll be doing
- Team Leadership & Development:
- Lead, coach, and develop a team of Partnerships Managers and Enablement Specialists across multiple levels of seniority
- Provide strategic direction to senior team members while actively supporting and developing junior talent
- Foster a high-performance, accountable, and collaborative team culture focused on partner success and revenue growth
- Remove barriers and enable the team to operate at maximum effectiveness
- Drive Data-Driven Performance & Operational Excellence:
- Use Salesforce and analytics tools to monitor partner performance and inform decision-making
- Build and refine reporting frameworks and operational processes to improve visibility, scalability, and efficiency
- Identify trends, risks, and opportunities across the partner portfolio and translate them into actionable strategies
- Promote a strong culture of data-driven decision-making within the team
- Drive Partner Strategy & Executive Reporting:
- Lead Quarterly Partner Strategy Reviews (PSRs) with internal leadership to align on performance, risks, and growth opportunities
- Ensure high-quality execution of Quarterly Business Reviews (QBRs) and ongoing strategic partner touchpoints
- Translate complex partner data into clear, actionable insights for executive stakeholders
- Support the team in identifying and executing revenue expansion and strategic growth opportunities
- Provide guidance on complex negotiations, renewals, and strategic account planning
- Maintain accurate tracking of partner health, risks, and opportunities in Salesforce
- Cross-Functional Leadership & Execution:
- Partner closely with Sales, Strategy, Product, Operations, and Clinical teams to drive alignment and maximize partner value