Your role as Director, Primary Care Operations
Dialogue is redefining access to care across Canada — and Primary Care is at the core of that mission. Delivering fast, high-quality care at scale requires strong operational leadership. That’s where you come in.
Reporting to Dayna Murray, Vice President of Primary Care Operations, you will own the performance, quality, and delivery of our national primary care programs, including Primary Care, Women’s Health, and Medical Second Opinion.
You will lead a multidisciplinary team of 300+ healthcare professionals (Physicians, Nurse Practitioners, Nurses, and Care Coordinators), ensuring exceptional member experience and safe, efficient 24/7 virtual care delivery.
This is a high-impact role at the intersection of operations, people leadership, and strategy.
What you'll be doing
- Own operating & financial performance
- Drive performance across key metrics: member experience (MX), cost-to-serve, utilization, service levels, and retention
- Manage operating and scheduling budgets, optimizing resources for efficiency and quality
- Monitor performance and take action to continuously improve outcomes
- Lead people & performance at scale
- Lead and develop a national team of 300+ healthcare professionals
- Oversee hiring, onboarding, performance management, and ongoing development
- Build a high-performance, member-centric culture grounded in clinical excellence
- Drive engagement and retention in a competitive clinician market
- Represent the voice of frontline teams in shaping workflows, tools, and processes
- Partner cross-functionally
- Collaborate with Workforce Management on forecasting, scheduling, and capacity planning
- Partner with Clinical Quality to uphold safety and clinical standards
- Work with Member Experience to deliver seamless, high-quality care journeys
- Align with Finance on budgets, forecasting, and performance tracking
- Partner with Product & Technology to improve platform experience and tools
- Work with People & Culture to attract, develop, and retain talent
- Drive strategy, growth & innovation
- Translate insights into actionable improvements and strategic initiatives
- Lead the launch of new services and operational enhancements
- Drive change management across teams and programs
- Scale teams and operations in line with business growth while maintaining quality
We'd love to hear from you if you have