Your role as a Senior IT Specialist
Reporting to the Manager of IT Operations & Security, your mission is to establish and maintain operational excellence across IT services, technical support, and security domains. You will play a pivotal role in ensuring the reliability, efficiency, and security of our IT infrastructure, contributing significantly to the organization's success.
What you'll be doing
- Advanced Support: Provide Level 2 and Level 3 support for applications, IT systems, and security-related requests and incidents, both virtually and onsite
- Operational Process Ownership: Manage and refine operational processes, including multi-tiered support for IT services, technical application support, and cloud-based SaaS solutions
- Service Level Management: Monitor and ensure adherence to service level agreements (SLAs), collaborating with stakeholders to enhance support and security initiatives
- Project Management: Lead and execute IT projects encompassing mergers and acquisitions, system integrations, automation initiatives, deployments, and compliance efforts.
- Leadership: Mentor and guide team members, fostering efficiency and maintaining high-quality service delivery
We'd love to hear from you if you have
- 5+ years of experience in IT, with a strong background in security and application support
- Technical skills: Google Workspace, endpoint security systems, MDM solutions, cloud infrastructure, identity platforms, Git, Jira, and macOS
- Previous scripting experience and familiarity with programming languages are highly desirable
- Expertise in incident management, request management, and troubleshooting complex distributed systems
At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:
- Access to the Dialogue app and virtual mental health support for you and your family
- Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
- 4 weeks vacation, 9 wellness days, and 1 volunteer day
- Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
- Work abroad up to 4 weeks/year
- Incentive plans, referral bonuses & RRSP matching
- Learning via Coursera, external training budget & mentorship
- Optional parental leave top-up