Your role as Mental Health Specialist Dispatch
Reporting to Sarine Moumdjian, Manager, Member Services, you will act as a clinical first point of contact for members who request access to our mental health services to ensure that they are connected with the right professional based on their needs. Through an empathetic and compassionate approach, you will conduct brief video or phone consultations to quickly assess our members' mental health history and communicate to members what the next step in their healthcare journey will be.
What you'll be doing
- Assessing the mental health needs and requests of our members on the platform
- Providing information about Dialogue's team of mental health professionals and communicating the triage decisions
- Setting expectations for our members' care journeys and creating a delightful intake experience
- Working with a multidisciplinary team to iterate and improve the triage experience through the development of new resources and processes
- Documenting clinical notes, impressions and outcomes on the electronic medical record database
We'd love to hear from you if you have
- Bachelor's degree in a related field of mental health or social services (e.g., Social Work, Psychology, etc.)
- 2+ years of experience working directly with individuals experiencing mental health or psychosocial issues
- Bilingual in French and English
- Ability to listen and remain calm and empathetic while working with individuals experiencing stressful and difficult situations
- Availability to work a minimum of 8 hours per week (up to 32 hours), including days, evenings, and weekends
- Desire to work in an environment that encourages autonomy, professionalism and versatility
- Experience working with a multidisciplinary team (an asset)
Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.
At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:
- Access to the Dialogue app and virtual mental health support for you and your family
- Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
- 4 weeks vacation, 9 wellness days, and 1 volunteer day
- Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
- Work abroad up to 4 weeks/year
- Incentive plans, referral bonuses & RRSP matching
- Learning via Coursera, external training budget & mentorship
- Optional parental leave top-up
Recruitment Fraud Notice
Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to <jobs@dialogue.co> and verify the role on our official careers page.