Client Relations Representative

Job Title: Client Relations Representative

Department/Unit: Child Care Family Services

Reports To: Client Relations Supervisor

FLSA Status: Non-Exempt /Non-Union/37.50 hours

Compensation: $45,070.54- $50,070.54

POSITION SUMMARY

The Client Relations Representative provides superior customer service to all Children’s Council of San Francisco customers and agency staff. S/he/they represents the agency to the community, both on the phone and in person and will utilize strong customer service and communication skills, multitasking abilities, good judgment, and patience to assess and meet customer needs. S/he/they will operate a multi-line telephone system in a fast paced, client-based office environment. This role is aligned with the Family Services Department but provides general office and staff support to departments within the agency, as needed. Reports to the Program Manager.

KEY QUALITIES

• You go the extra mile, helping our clients and your colleagues achieve successful outcomes.

• You are welcoming and optimistic, maintaining poise, even under difficult circumstances.

•

★ THE BOAR'S TAKE

“Salary listed up front — Verified within the hour. Worth a look.”