About Noema Consulting
Noema stands as a reliable partner, delivering cutting-edge IT solutions and outstanding service to organizations across diverse industries, with a special emphasis on banking. Leveraging deep expertise in digital transformation, data analytics & AI, SAP solutions, and quality assurance & support, Noema empowers clients to streamline processes, make smarter decisions, and drive sustainable business growth at an accelerated pace.
Responsibilities:
- Provide Level 2 functional support for SAP HCM, Payroll, Time Management, and Travel Management within agreed SLAs.
- Investigate and resolve incidents on a day-to-day basis, including post-go-live hypercare support.
- Analyze root causes and propose sustainable solutions.
- Support payroll and travel expense cycles to ensure accuracy and compliance.
- Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner.
- Perform SAP configuration and minor enhancements based on business requirements.
- Conduct impact analysis and prepare Functional Design Documents (FDDs).
- Support UAT and regression testing, including test script preparation and execution.
- Provide end-user support, advice, and training.
- Participate in data migration activities and validation.
- Support cross-functional integrations (HCM–FI, workflows, SuccessFactors, etc.)
- Maintain documentation and knowledge transfer materials.
- Clearly communicate escalated issues to Tier 3.
- Implement any necessary preventive measures to reduce customer faults and issues.
- Effectively coordinate support activities across multiple projects simultaneously, by ensuring priorities are balanced.
- Proactively initiates, develops, and maintains effective working relationships with team members; cooperates with a variety of people to achieve results.
Requirements
- 3–6 years of SAP HCM experience.
- Strong hands-on experience in Payroll, Time Management and Travel management configuration.
- Fluent in English.
- Ability to work remotely and on multiple projects.
- Exposure to SuccessFactors EC Payroll and integrations.
- Strong problem solving and communication skills.
- Able to multi-task efficiently under time pressure.
- Analytical skills for SLA, KPI, and incident trend reporting.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Proficiency in ITIL practices and service management tools (e.g., Jira Service Management, BMC Helix).
- Experience with Agile methodologies is a plus.
Benefits
- Opportunity to work on international projects across diverse industries.
- Exposure to multicultural collaboration and global client environments.
- Collaboration with experienced consultants and technical professionals.
- Supportive culture focused on teamwork, professionalism, and continuous improvement.
This opportunity is managed by Noema Consulting.
HumanI is hosting this job listing on behalf of Noema Consulting.
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