Deputy Country Director for Support Services - Palestine Emergency- based Jordan

Place: Amman, Jordan
Starting date: ASAP
Duration of contract: 9 months

Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.

Since its creation in 1982, HI has run development & humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide

At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation. This is why we are engaged to a disability policy to encourage the inclusion and integration of people with disabilities.

Please indicate if you require any special accommodation, even at the first interview. For more information about the organisation.

JOB CONTEXT:

Since October 2023, Gaza has been plunged into an unprecedented humanitarian catastrophe marked by mass destruction, displacement, and loss of life. By October 2025, 67,173 Palestinians were killed and 169,780 were injured while 90% of the population—2.1 million people—had been displaced multiple times. The health system is on the verge of collapse, humanitarian access remains extremely limited, and the entire population faces crisis or worse levels of food insecurity, with nearly half a million people at risk of famine. Attacks on hospitals, schools, and shelters continue, while widespread explosive ordnance contamination endangers civilians and obstructs humanitarian operations. Approximately 25% of the injured—around 22,500 people—require immediate and long-term rehabilitation, including thousands of children who have suffered life-changing injuries, with Gaza now home to the largest group of child amputees in modern history.

YOUR MISSION:

Reporting to the Country Director, the Deputy Country Director for Support Services provides coaching and guidelines of all the Support Services functions and systems within the mission. S/he is responsible for HR, Logistics, and Finance in terms of process development, improvement, and implementation. S/he participates in the establishment of the strategic orientations of the program.

Responsibility 1: Strategic oversight and functional guidance to Support Services Managers

• Oversee the implementation of the Shared Services strategy in line with the Country Strategy and emergency readiness priorities
• Provide technical guidance, coaching, and capacity strengthening to HR, Logistics and Finance Managers to support their leadership, decision-making and strategic ownership
• Support the development of managerial capacities and ensure alignment with HI policies, standards, and competency frameworks

Responsibility 2: Ensure compliance of financial, logistics and HR processes

• Supervise and verify compliance of financial, logistics and HR processes with HI policies, donor regulations and national legal frameworks
• Strengthen risk visibility and oversee the effectiveness of internal control systems and risk mitigation measures across support services, particularly in emergency and remote management contexts
• Ensure robust coordination with the project teams during budget creation, budget monitoring and reporting to donors
• Define / adapt / propose update of all necessary internal procedures (in close coordination with support services team members and technical referent)

Responsibility 3: Coordination of Support Services action plan

• Ensure effective coordination and communication between Support Services departments, program teams and coordination structures, including the development and implementation of appropriate planning and management tools
• Lead the development and implementation of the shared services action plan of the Country strategy plan of action on annual basis. Monitor achievement and report on QTR basis on the monitoring plan
• Lead the nationalization plan for the program for identified position. Coordinate labor market assessment
• Conduct regular analysis of mission structure costs, coherence with overall structure and strategy to inform quality proposal development improve financial management and increase visibility for the structure cost
• Monitor effective and timely implementation of support needed for each project, flag to the coordination team any unforeseen challenges and proposed mitigation/corrective measures to be implemented
• Identifying the constraints and opportunities in HR, logistics and finance of the potential response to humanitarian needs and briefing the Country Director and department Coordinators on the consequences.

Responsibility 4: Mission governance and strategic advisory

• Strengthen governance clarity, accountability, and internal decision-making processes across support services
• Advise the Country Director on strategic, structural, financial, and operational risk-related matters
• Represent the organization in specific meetings, functions, and events as delegated by the Country Director
• Lead the transition to reintegration of Palestine within the regional program

Requirements

• You have a minimum of 3 years of humanitarian experience in country level senior management/coordination role, preferably in a variety of contexts and countries.
• You have proven management and coordination skills (finance, HR, and Logistics)
• You have proven ability to translate analysis and evaluation into operational planning and strategy
• You have excellent verbal and writing English skills
• You have excellent communication, diplomacy and negotiation skills
• You have organizational, leadership, and motivation/training skills
• You have excellent coaching skills
• You have good skills in training facilitation
• You have conflict resolution skills

Benefits

At HI, the conditions offered are up to your commitment and adapted to the context of your mission: Join the team

• 9 months International contract starting Asap
• The international contract provides social cover adapted to your situation:
• Unemployment insurance benefits for EU nationals;
• Pension scheme;
• Medical coverage with 50% of employee contribution;
• Repatriation insurance paid by HI;
• Salary from 2986€ gross/month upon experience;
• Perdiem: 640€ net/month - paid in the field
• Paid leaves: 25 days per year;
• R&R: according to the level of the mission 11 day per year

Position:

• Unaccompanied:

Housing:

• Collective taken in charge by HI;