Call Center-Based Patient Intake Trainee (6‑Week Paid Training Program) (Greenbrook)

Call Center-Based Patient Intake Trainee (6‑Week Paid Training Program with Potential for Full-time Employment)

Are you passionate about helping others and interested in launching a career in healthcare administration?

We are excited to offer a six-week, paid Patient Intake Training Program designed to develop the next generation of Patient Intake Specialists. This structured program provides comprehensive training in patient engagement, scheduling, communication, and healthcare operations - equipping trainees with the skills and confidence needed to support patients seeking care. Trainees who successfully complete the program and meet performance expectations may be offered full-time employment.

What You’ll Learn

Throughout this six-week program, trainees will participate in:

• Structured learning modules covering patient intake workflows and systems
• Hands-on practice with real world application
• Shadowing opportunities with experienced Patient Intake Specialists
• Regular feedback & evaluations designed to support your success

You’ll gain the foundational knowledge needed to excel in a patient-facing administrative role and prepare for potential full‑time employment.

Program Details

• Length: 6 weeks paid training
• Pay: $19.00 CAD per hour
• Training Schedule: 40 hours per week, Monday–Friday, 8:00 a.m.–5:00 p.m. (initial 2-week training period).
  Please note: Our call center is open 9:00 a.m - 9:00 p.m M-F and if hired full‑time, schedules may vary and include three evening shifts (12:30 p.m. - 9:00 p.m) each week.
• Employment Type: Temporary during training; potential for full-time employment dependent upon performance and successful completion of the program.
• Pay Frequency: Semi‑monthly

What Happens After the Program?

Trainees who successfully complete the program and meet performance expectations may be offered full-time employment as a Patient Intake Specialist. Please note: Participation in this training program does not guarantee full-time employment.

If hired full-time, employees receive:

• Pay increase to $19.50 CAD per hour
• Eligibility for paid vacation & sick time (accrual basis)

• Health benefits & retirement account (eligible first of the month after 60 days)
• Pay increase to $20.00 CAD per hour after a successful 90-day introductory period

What We Expect From You

• Reliable attendance and punctuality
• Active engagement throughout training
• Professionalism and respect for patients and team members
• Strong comprehension and application of training materials
• Adherence to company policies and confidentiality guidelines

What You Can Expect From Us