The Enterprise IT Administrator is responsible for supporting and administering the core business systems that help power GOVX, including ERP, CRM, CSM, and related operational platforms. While part of the broader IT organization, this role is dedicated to enabling and optimizing logistics and sales operations across NetSuite, ServiceNow, Salesforce, and other supporting systems.
In this position, you will manage and maintain integrations between these systems using tools such as Boomi, MuleSoft, Microsoft Fabric and internal systems. You will design, manage, and support logistics‑focused solutions through scripting, automation, reporting, and system customization.
Success in this role requires deep expertise in supply chain logistics combined with strong technical proficiency. You should be able to secure, monitor and manage systems integrations for these ERP, CRM, and CSM systems. You will also be responsible for designing and administering tailored solutions that improve and optimize logistics, service, and sales operations at GOVX.
This position will be under the supervision of the Chief Technology Officer.
RESPONSIBLITIES
- Administer and support of NetSuite (ERP), and integrated systems, including RF‑Smart (Warehouse/Shipping), Streamline, NetSuite Pay, Adaptive, TrueCommerce, and related integrations.
- Administer and support ServiceNow Customer Service Management (CSM), including integrations that support the member services team.
- Administer and support Salesforce (CRM), ensuring reliable data flow and integration support for the internal sales organization.
- Plan, prioritize, and manage ERP/CRM/CSM enhancements and integration projects. Manage these projects and external consultants and contractors from inception to implementation and perform support for these enhancements.
- Provide technical support for system issues related to ERP/CRM/CSM.
- Conduct system testing, integration validation, and QA processes to ensure new and updated solutions meet GOVX’s reliability, performance, and availability standards.
- Troubleshoot and resolve integration, workflow, and data‑quality issues across all connected platforms.
- Identify ERP/CRM/CSM risks and recommend improvements to enhance system stability and operational resilience.
- Maintain custom solutions using SuiteScript, SuiteQL, RESTlets, Boomi, MuleSoft, and application‑level code to automate and optimize logistics workflows.
- Manage data integrations between ERP, CRM, and CSM systems using Boomi, MuleSoft, Microsoft Fabric and internal systems.
- Work closely with logistics, operations, sales, and service teams to understand processes, challenges, and system requirements and design and manage solutions to support them.
- Translate business needs particularly supply chain and logistics workflows into technical specifications and system enhancements.
- Ensure all solutions align with GOVX’s operational standards and strategic objectives.
- Produce comprehensive documentation for ERP/CRM/CSM configurations, customizations, integration of workflows, and logistics processes.
- Create and maintain internal knowledge of assets to support continuity, onboarding, and cross‑team understanding.
- Deliver training sessions to ensure teams can effectively use EPR, CRM, and CSM system enhancements.
- Partner with managers to deliver logistics‑related technology initiatives on time and within scope.
- Provide clear, timely communication to leadership regarding system performance, risks, and upcoming changes.
Requirements
- NetSuite Administration: Strong hands‑on experience with NetSuite security models, role‑based permissions, customizations (Custom Form/Fields, SuiteScript, SuiteFlow), third‑party scripts/plugins, and data integrations. Under system NetSuite operations for troubleshooting and resolving issues.
- ServiceNow Administration: Experience managing ServiceNow CSM, including security configuration, custom workflows, integrations, and support for third‑party extensions.
- Salesforce Administration: Proficiency administering Salesforce CRM, including roles/permissions, custom objects, workflows, and integration management.
- Solid understanding of supply chain and logistics processes, including sales orders, purchase orders, invoicing, warehouse operations, and inventory receiving workflows.
- Ability to translate operational requirements into clear technical specifications and system enhancements.
- Ability to diagnose and resolve system, workflow, and integration issues across ERP/CRM/CSM environments.
- Demonstrated analytical thinking and technical problem‑solving skills with the ability to troubleshoot complex cross‑system issues.
- Ability to clearly simplify, interpret, and document requirements from technical and non‑technical stakeholders.
- Strong written and verbal communication skills, including the ability to collaborate effectively with logistics, operations, sales, and service teams.
Proven ability to manage and prioritize competing requests in a fast‑paced, dynamic environment.
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This role occasionally must lift and carry office equipment. Occasional evenings, night, and weekend shifts are required.
Work Location
Due to state law and tax implications, remote work candidates must live and work in one of the following states: California, , or Tennessee.
PHYSICAL/MENTAL DEMANDS
- Physical - This is a sedentary role.
- Mental – Problem solving, making decisions, interpreting data, organizing, and reading/write.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL
Annual travel to the San Diego office headquarters is expected for this position. Additionally, quarterly travel to Nashville, TN area is expected for this position.
PREFERRED EDUCATION AND EXPERIENCE
- Bachelor’s degree in information systems, Computer Science, Supply Chain Management, or a related field — or equivalent professional experience.
- 5+ years of hands‑on NetSuite administration experience, including customizations, security/role management, and integration support.
- 2+ years of ServiceNow administration experience with exposure to CSM configuration, workflow design, and data integrations.
- 2+ years of Salesforce administration experience, including user management, custom objects, automation, and integration maintenance.
- 4+ years of experience with Warehouse Management Systems (WMS) or logistics‑focused operational platforms.
- Advanced proficiency with Microsoft Excel, including automation, advanced formulas, pivot tables, and dataset analysis.
- Experience leading technical demonstrations, conducting requirements‑gathering sessions, and producing clear user documentation or technical specifications.
- Experience managing small to medium‑scale IT or integration projects, including requirements definition, task coordination, stakeholder communication, and cross‑team alignment.
- Familiarity with project management methodologies (Agile, Scrum, or Kanban) and tools used for planning and tracking work.
AAP/EEO STATEMENT
EOE. Veterans/Disabled.
OTHER DUTIES
Please note that this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Position will require successful completion of a background check and drug testing prior to starting employment.
Benefits
- Paid Time Off, Paid Sick Leave, Paid Holidays
- 401(k) plan with discretionary match available
- Medical, Dental, Vision, and Life Insurance
- Flexible Spending Account (FSA), Health Savings Account (HSA)
- Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life