Dashboard and report development
- Design, create and maintain dashboards providing critical metrics and business intelligence to allow other commercial teams to better run their respective portfolios
- Continuously optimize the user experience with reporting tools including Tableau to ensure needs are being met with minimal friction and frustration.
- Achieve operational efficiency by automating routine reporting requests
- Analyze, visualize, and deliver business intelligence to Revenue stakeholders to allow informed action
- Provide reporting and analysis on Revenue performance & market performance to corporate, regional and property sales teams
- Liaise with Central data teams to manage user on boarding, partake in Tableau training, maintain snowflake Data warehouse, and collaborate in other common areas of responsibility
- Manage multiple projects, whilst maintaining daily/weekly reporting to various stakeholders.
- Proactive implementation of AI from dashboard creation to reporting
Training & Support
- Create and maintain documentation on all owned dashboards and reports including documents and video
- Monitor customer support inbox for questions and promptly engage with users to assist
- Troubleshoot and triage any dashboard or data issues including follow-ups
- Maintain positive relationships with users including calls/chat support to walk through how-tos as needed
- Maintain strong connection with central business performance team, sharing insights and recommendations based on performance
- Run webinars as needed on new dashboards, refreshers, FAQs, etc
- Document user requirements for creating new reports and enhancing existing ones
- Support with new hotel onboarding and data feed connections.
Data Collection and Governance
- Source data from relevant sources including but not limited to Property Management Systems, Revenue Management Systems, outside benchmarking data vendors and other data sources
- Design and build data warehouse structures to allow reporting on collected data
- Monitor daily, weekly, or monthly data flows to ensure accuracy and completeness
- Put in place data governance structures to quickly alert of discrepancies and gaps
- Manage processes to correct data deficiencies as quickly as possible
Research and Analysis
- Conduct ad-hoc analysis to answer business questions, both asked and anticipated, covering the full cycle of requirements gathering, data discovery, methodology creation, execution, communication documentation, results presentation, and addressing follow-on questions
- Supply quarterly macro-economic outlook with the aim of guiding hotels and corporate for future topline planning
- Conduct topline budget/ forecast preparation and support presentation/ defense against various stakeholders.
- Other Duties and Projects as Requested