The Assistant Service Manager supports the Service Manager in overseeing all maintenance operations to ensure that Billingsley communities remain safe, functional, and beautifully maintained. This role combines hands-on technical skill with leadership responsibility, ensuring timely and high-quality repairs, make-readies, and preventative maintenance across the property.
Key Responsibilities
Maintenance & Repairs
- Complete make-readies, painting, and unit preparation to company standards.
- Diagnose, troubleshoot, repair, and replace HVAC systems (compressors, coils, refrigerant recovery, charging, etc.), plumbing systems (including water heaters), electrical systems, and appliances.
- Maintain and balance pools; ensure water quality and compliance with CPO standards.
- Perform general and preventative maintenance as directed by the Service Manager.
Operations & Scheduling
- Schedule and manage unit turns efficiently to meet occupancy and move-in timelines.
- Oversee purchase orders and invoicing systems in compliance with company policies.
- Assist in collecting and reviewing bids/proposals from vendors and contractors.
- Conduct property inspections in Yardi and maintain all Maintenance Binders accurately.
- Maintain a current location map for all electric, gas, and water shutoffs, clean-out traps, fire extinguishers, and hydrants.
Team Leadership & Communication
- Support and direct maintenance technicians, ensuring work is completed safely, efficiently, and with a positive attitude.
- Communicate effectively with Property Managers and Portfolio Managers regarding maintenance priorities, timelines, and needs.
- Ensure all maintenance staff complete required Grace Hill e-learning modules.
Administrative & Technical Skills
- Utilize Outlook, Excel, Word, Microsoft Teams, Yardi, Yardi Mobile App, and Payscan for maintenance tracking, reporting, and communication.
- Prepare work orders, reports, and inspection documentation accurately.
- Maintain organized inventory of supplies, tools, and equipment.
- Read and interpret blueprints and construction documents as needed.
Qualifications & Requirements
- Minimum of 3 years of multifamily or facilities maintenance experience; supervisory or lead technician experience preferred.
- Demonstrated proficiency with a wide variety of hand tools, power tools, and diagnostic equipment.
- Strong communication and leadership skills; ability to train and motivate team members.
- Must be able to work in a fast-paced environment, including participation in on-call rotation.
Certifications (Required)
- EPA Type II or Universal Certification
- Certified Pool Operator (CPO)