At NTS, we make it possible together. Technology inspires and drives us; it is our passion. Every day we work on unique solutions to complex challenges. Whether it's ultra complex or ultra precise solutions, we are proud of what we do and what we deliver.
Do you want to exceed customer expectations and achieve the highest customer satisfaction? Are you driven, enthusiastic and does your heart beat faster with high-tech product development? Then get started as Senior Sales Manager at NTS Singapore and let's make it possible together.
As Sales Manager at NTS Singapore you are responsible for the commercial performance and customer satisfaction of NTS Singapore. This role moves beyond individual account handling to focus on people leadership, process optimization, and long-term business growth. You will lead a multidisciplinary team consisting of Account Managers and Customer Service professionals, ensuring a seamless journey from initial lead generation to post-delivery support for our high-tech OEM partners.
Team Leadership & People Development
Direct Management: Lead, mentor, and coach a team of Account Managers and Customer Service staff to achieve high performance and professional growth.
KPI Management: Establish and monitor clear performance metrics (e.g., revenue targets, quotation turnaround times, customer satisfaction scores, and forecast accuracy).
Culture Building: Foster a proactive, solution-oriented culture that bridges the gap between technical complexity and commercial excellence.
Strategic Account Oversight
Portfolio Strategy: Oversee the management of key accounts (Semiconductor, Analytical, Healthcare), ensuring the team maintains deep, multi-level relationships with global OEMs.
Escalation Point: Act as the senior commercial lead for high-stakes negotiations, contract renewals, and complex problem-solving scenarios.
Market Expansion: Identify and capitalize on new market segments and technological trends within the Southeast Asian high-tech manufacturing landscape.
Operational Excellence (Sales & CS)
Customer Service Optimization: Streamline internal Customer Service workflows to improve responsiveness, order management efficiency, and communication clarity with production.
Commercial Process: Drive the implementation and continuous improvement of CRM usage, sales funnel management, and New Product Introduction (NPI) commercial handovers.
Cross-functional Collaboration: Work closely with Operations, Supply Chain, and Engineering to ensure that commercial commitments align with site capacity and technical capabilities.
Experience: Minimum 5–10 years of experience in a leadership/management role within a B2B sales or commercial environment.
Industry Background: Proven track record in high-tech manufacturing, precision engineering, or mechatronics. Familiarity with the semiconductor equipment industry is a significant advantage.
Leadership Skills: Demonstrated ability to lead diverse teams (Sales/AM vs. Customer Service/Operations) and manage varying personality types and skill sets.
Education: Degree in Engineering (Mechanical, Mechatronics, etc.) or Business with a strong technical aptitude.
Strategic Thinking: Ability to translate corporate goals into actionable team strategies and individual performance plans.
Communication: Masterful negotiation and presentation skills; ability to influence senior stakeholders both internally and at the client level.
Coaching & Mentorship: A genuine interest in developing the next generation of sales and service talent.
Operational Rigor: A data-driven approach to sales management and process improvement.
Resilience: The ability to lead a team through the high-pressure environment of project-driven manufacturing and shifting customer demands.
At NTS, we combine our passion for technology with innovative solutions to complex challenges. You get the freedom and confidence to fully use and develop your talents in a dynamic and energetic environment. We invest both in technology and in you as a future colleague! Your unique challenge at NTS includes at least the following conditions:
Competitive salary;
Annual Wage Supplement;
Term Life & Medical Insurance Coverage;
Personal growth and development opportunities through training and/or education;
Up to 18 days of Annual Leave.
We deliver unique solutions to complex challenges and drive technological advancement for our customers. By combining development, manufacturing and assembly, we play an integral role in bringing the supply chain together. We combine the best skills and brightest ideas into a working system for the world's most advanced Semiconductor, Opto-Mechatronics and Analytical solutions. For this reason, we have grown into a Tier-1 supplier to OEM’s and an international player operating from various (production) sites in Europe, Asia and the US.
Although we offer our teams around the world a great place to work, we do not forget to remain firmly rooted locally. Ultimately, the core of NTS is our people. Their excellent manufacturing skills, customer-focused mindset and clear technical solutions have made NTS what it is today. Together, we create a culture that everyone can be proud of because we make it possible together. That's why we take every opportunity to celebrate our people, our craftsmanship and our successes.
Apply immediately and send your CV (and motivation letter) via the application button below! For more information about this vacancy or our organisation, please contact Recruiter/HR/Contactperson Denise Lai at denise.lai@nts-group.asia.