Overview:
We are seeking a highly adaptable and resourceful Business Operations Manager to support the day-to-day operations of a growing, founder-led business. This is a hands-on role suitable for an individual contributor who thrives in an unstructured, fast-paced environment.
Key Responsibilities:
MCST & Property Operations:-
- Oversee and manage all MCST-related responsibilities, ensuring compliance with local regulations and smooth property operations
- Handle leasing activities for commercial units including negotiations, renewals, and tenant onboarding
- Coordinate all facilities management duties including maintenance, repairs, and vendor services
- Respond promptly to tenant inquiries and service requests with a professional and solution-driven approach
Vendor & Stakeholder Management:
- Source, negotiate, and manage third-party vendors across maintenance, renovation, and other operational services
- Ensure vendor performance meets required standards in cost, quality, and timeliness
Ad-hoc Executive Support:
- Provide ad-hoc PA/Executive support to the founder when needed, including scheduling, research, and procurement
- Assist in time-sensitive requests and ensure accurate, detail-oriented follow-through
Operational Support for Related Businesses:
- Provide cross-functional operations support for other ventures in leasing, facility management, renovation, and business consulting
- Conduct market research or source materials/products from platforms like Taobao or other reliable suppliers
Requirements
- 4 to 5 years of hands-on experience in general operations, with a strong focus on MCST and property management.
- Able to take ownership and resolve issues on the ground without constant supervision
- Able to adapt swiftly to changing priorities while maintaining a high level of accuracy, especially under time-sensitive conditions
- Tech & Resource Savvy: Proficient with tools like ChatGPT, e-commerce platforms (e.g., Taobao), Microsoft Office applications
- Practical, solution-oriented thinker who can navigate ambiguity and get things done
Benefits
- Opportunity to work directly with a dynamic founder on diverse business
- Flexible and non-heavy workload environment with autonomy to manage your schedule
- Work location: Newton | 5 days work week (9am to 5pm)
- Annual salary package: up to 90k per annum (excluding performance bonus)