Job Type: Permanent (Full-time)
Work Arrangement and Schedule: Fully onsite; following daytime work hours in Japan or Korea
Work Location: Taguig City
About the Role:
Our client one of the largest professional services firm supporting client globally in the Finance Service Center is currently looking for a detail-oriented Accounts Receivable (AR) Specialist with Japanese or Korean language proficiency to support global clients in a BPO environment. The role will manage Cash Applications, Collections, and AR Disputes, ensuring timely reconciliation, customer communication, and issue resolution while meeting SLAs and quality standards.
Key Roles/Responsibilities:
Cash Applications
- Match customer remittances from multiple sources to open invoices in ERP systems
- Perform bank reconciliations and unapplied cash analysis
- Investigate and resolve payment discrepancies
- Communicate with customers via email and calls (primarily email for Japan/Korea region)
- Ensure accurate and timely posting of receipts as per SLA
Collections
- Proactively contact customers (email & phone) regarding overdue invoices
- Negotiate payment plans and resolve billing issues
- Conduct root cause analysis for recurring delays
- Maintain aging reports and provide regular status updates
- Ensure DSO targets and collection KPIs are achieved
AR Disputes Management
- Act as liaison between customers and internal departments
- Investigate disputes by gathering relevant data and documentation
- Analyze deductions and validate claims
- Provide clear communication to customers on dispute resolution
- Track disputes to closure within defined timelines
Requirements
- Bachelor’s degree in Commerce, Accounting, Finance, or related field
- 1–5 years of experience in AR Dispute, Cash Applications, Collections, or BPO Finance operations
- Language Proficiency:
- Japanese (JLPT N1 or JLPT N2) or Korean (TOPIK Level 4 or TOPIK level 5 holders)
- Strong written and verbal communication skills
- Experience working with ERP systems (SAP, Oracle, NetSuite, etc.)
- Good understanding of accounting principles
- Proficiency in MS Excel
Preferred Skills
- Experience in a shared services or BPO environment
- Knowledge of SLA/KPI-driven performance models
- Strong analytical and problem-solving skills
- Ability to handle complex customer escalations
- Experience working with cross-functional global teams
How to apply:
Interested applicants may send their updated resume, indicating your current and expected salary, and your availability date to start work.
*We regret that only shortlisted candidates will be contacted
All applications will be treated in the strictest confidentiality.
Benefits
- Basic monthly salary (commensurate to years of experience) + Language Premium