Cash Application Consultant (Bilingual -Japanese or Korean speakers)

Job Type: Permanent (Full-time)
Work Arrangement and Schedule: Fully onsite; following daytime work hours in Japan or Korea
Work Location: Taguig City

About the Role:

Our client one of the largest professional services firm supporting client globally in the Finance Service Center is looking for enthusiastic, customer-focused professionals with strong communication skills to join their growing team.

The ideal candidate will be a meticulous problem-solver with a strong understanding of the cash application process and the ability to efficiently manage high volumes of transactions. You will be responsible for resolving payment discrepancies and ensuring the integrity of our AR ledger, with most customer interactions handled professionally via email.

Key Roles/Responsibilities:

• Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
• Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
• Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers

Requirements

• Graduate of any degree with at least 2-4 years of relevant work experience or non-degree holders with at least 4-6 years of relevant work experience.
• Experience in voice customer contacts – This may be in the capacity of a customer service representative, product call centre role, or collections
• Language Skill: Business level proficiency in Japanese or Korean language (verbal and written) to support customer base.
• JLPT N1 or JLPT N2 or TOPIK Level 4 or TOPIK level 5 holders (must have
• Systems & Tools (SME): Proficiency with using related solutions and Microsoft Excel.

How to apply:

Interested applicants may send their updated resume, indicating your current and expected salary, and your availability date to start work.

*We regret that only shortlisted candidates will be contacted

All applications will be treated in the strictest confidentiality.

Benefits

• Basic Monthly Salary (commensurate to experience) + Language Premium