As an IT Desktop Support Engineer, your job responsibilities will cover the following:
- Perform End User Support – Client Management - Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in Tech Refresh project
- Perform follow-up with vendor on replacement of hardware. - Perform asset management & update asset records.
- Perform user account management (eg. Create password, reset & delete)
- Perform local server administration to facilitate software distribution & patch management service.
- Manage client platform implementation / upgrade project.
- Ensure deliverables meet service level requirement. Propose and implement action plan when required.
- Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
- Submit progress reports to manager in a timely manner.
Requirements
Qualifications
- Minimum Diploma or Degree in Computer / Electronic Engineering or equivalent discipline
- Preferably with 2 or more years related experience in Technology Administration.
- Some Network knowledge will be an advantage
- Computer literacy in MS Office
- Proficiency in Technology will be added advantage
- Independent, resourceful, result-oriented individuals with a "can-do" attitude
- Willing to work in Singapore
Interested candidates may apply directly to Patrina@eps.com.sg cc Bernice@eps.com.sg for immediate processing of your application.