tools, tasks and ad hoc requests as operationally required to meet the team performance metrics.
Essential Functions:
· Provide quick, accurate, and friendly service to customers via phone, email, or chat
· Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
· Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
· Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
· Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
· Build lasting relationships with customers, and other team members
· Be reliable, be on time and come in as scheduled
Critical Skills:
· Ability to navigate through computer programs and email with ease
· Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
· Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
· Learning and adapting to new technologies and tools quickly
· Organized and reliable, prioritizing, working well under pressure to meet deadlines
· Ability to understand and share the feelings of customers and provide them with a positive and supportive experience
· Adaptable, flexible, approachable, and collaborative towards team goals and interests
· A sense of humor and positive “make-it-work” attitude
· Strong work ethic with a “can-do” attitude and ability to create momentum based on goals
Requirements
Educational/Work Experience and Requirements
· High school diploma or equivalent required.
· Candidate must be flexible working Onsite.
· Must have at least six months customer service experience or equivalent
· Must successfully pass a background check