Job Description
- Provide quick, accurate, and friendly service to customers via phone, email, or chat
- Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
- Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
- Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
- Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
- Build lasting relationships with customers, and other team members
- Be reliable, be on time and come in as scheduled
Requirements
Educational/Work Experience and Requirements
· High school diploma or equivalent required.
· Candidate must be flexible working Onsite.
· Must have at least six months customer service experience or equivalent
· Must successfully pass a background check