ABOUT EIP
Energy Infrastructure Partners LLC (EIP) is a minority-owned business specializing in energy efficiency, electrification, decarbonization, and demand-side management programs. With offices in New York, Illinois, California, Oregon, Pennsylvania, and Washington, EIP combines national reach with local market understanding. Our work advances sustainable energy solutions, supports economic development, and prioritizes benefits for disadvantaged communities. As a leader in clean energy program implementation and consulting, EIP is proud to help clients achieve meaningful environmental and economic outcomes through innovative, high-impact projects.
Position Description
EIP is seeking a highly motivated Energy Management Consultant / Program Manager to support our client, in partnership with CLEAResult on a Strategic Energy Management (SEM) program.
In this role, you will work directly with commercial and industrial customers to help them adopt energy management practices that reduce energy consumption, improve operational performance, and build long-term internal capability. You will serve as a trusted advisor to facility teams, helping them identify, prioritize, and implement energy-saving opportunities while supporting a structured, data-driven approach to energy management.
At the same time, this role is responsible for managing day-to-day program services for an assigned portfolio of participants, ensuring SEM activities are delivered on schedule, program requirements are met, customer engagement remains strong, and reporting and documentation are completed accurately and on time. This includes coordinating internally with engineers, account managers, program leadership, and administrative staff, as well as externally with CLEAResult and stakeholders, to support consistent, high-quality program delivery.
This role also includes day-to-day management of the client relationship, including communication with CLEAResult as the prime contractor and a utility sponsor regarding program delivery, participant progress, performance issues, scheduling, reporting, and opportunities for improvement. In addition, the Energy Management Consultant / Program Manager will support internal EIP administrative responsibilities such as internal performance reporting, invoicing support, meeting preparation, and coordination with leadership and finance.
The Energy Management Consultant / Program Manager plays a critical role in bridging technical consulting, customer support, client management, and operational execution, helping ensure both a strong customer experience and successful program performance.
Objectives of this Role
- Client Consulting and Support: Guide facility managers and site teams in implementing energy management practices and achieving energy savings goals through SEM participation.
- Program Service Management: Manage day-to-day delivery of SEM program services across an assigned portfolio of customers, ensuring alignment with program requirements, milestones, and performance expectations.
- Client Relationship Management: Support and help manage day-to-day relationships with CLEAResult and PECO, maintaining strong communication, responsiveness, and alignment on delivery priorities and program needs.
- Energy Performance Improvement: Help customers identify and implement operational, maintenance, and behavioral improvements that drive measurable energy savings.
- Customer Engagement: Build and maintain strong relationships with customer teams, supporting continued participation, momentum, and long-term energy management success.
- Program Coordination: Coordinate with CLEAResult, and internal EIP teams to support effective delivery, issue resolution, reporting, quality assurance, and continuous improvement.
- Education and Facilitation: Lead workshops, trainings, and peer-learning activities that increase customer understanding of energy management practices and efficiency opportunities.
- Performance and Administrative Support: Track participant progress, energy performance, program activities, internal metrics, and administrative requirements to support reporting, invoicing, and achievement of savings and delivery goals.
Daily and Monthly Responsibilities
- Provide Energy Management Consulting: Work directly with commercial and industrial customers to guide them through SEM milestones, energy management activities, and implementation of identified opportunities.
- Manage Program Services: Oversee day-to-day service delivery for assigned participants, ensuring activities are completed on time, customer needs are addressed, and program requirements are met.
- Manage Client Communications: Serve as a key point of contact for day-to-day coordination with CLEAResult and PECO regarding participant status, delivery schedules, performance issues, reporting needs, and program priorities.
- Analyze Energy Performance: Review interval data, utility usage, and site-specific information to identify trends, operational issues, and energy-saving opportunities.
- Develop Action Plans: Support development and implementation of customer-specific energy action plans focused on low- and no-cost operational, maintenance, and behavioral improvements.
- Facilitate Workshops and Trainings: Lead or support cohort-based workshops, trainings, peer exchanges, and presentations as part of SEM program delivery.
- Coordinate Across Teams: Work closely with CLEAResult program staff, EIP engineers, account managers, program leadership, and administrative staff to align customer support, technical assistance, program delivery, and internal operations.
- Track Milestones and Deliverables: Monitor participant progress against SEM milestones, action plans, reporting deadlines, and savings objectives; escalate issues as needed to keep delivery on track.
- Support Internal Administrative Duties: Maintain accurate records of participant activity, customer communications, energy data, deliverables, and program documentation; support internal performance reporting, invoicing inputs, internal meetings, and related administrative requirements.
- Prepare Reports and Updates: Develop regular updates and reports on participant progress, consulting activities, program services delivered, energy savings, implementation status, and internal performance metrics for internal and external stakeholders.
- Identify Additional Opportunities: Recognize when customers may benefit from other available program offerings, such as audits, custom projects, incentives, or broader energy efficiency support.
- Support Quality Assurance and Continuous Improvement: Help ensure services are delivered consistently and in accordance with program requirements; gather feedback and recommend improvements to processes, tools, delivery methods, and customer experience.
Required Qualifications
- Education: Bachelor’s degree in engineering, energy management, sustainability, environmental studies, business, or a related field; or equivalent relevant experience.
- Experience: At least 4 years of experience in energy engineering, energy efficiency, strategic energy management, program management, or a related field.
- Technical Knowledge: Strong understanding of commercial and industrial energy systems, energy efficiency measures, and energy management practices.
- Program Delivery Experience: Experience managing projects, participants, or service delivery in a client-facing environment, with strong attention to deadlines, follow-through, and documentation.
- Client Management Skills: Ability to communicate professionally and effectively with clients, partners, and stakeholders, while managing expectations and supporting strong working relationships.
- Analytical Skills: Experience analyzing energy data and identifying energy-saving opportunities.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
- Consulting and Facilitation Skills: Proven ability to advise, coach, train, and engage diverse stakeholders in a professional setting.
- Organization and Time Management: Strong organizational skills with the ability to manage multiple participants, deliverables, priorities, and administrative tasks effectively.
- Technology Skills: Proficiency with Microsoft Office and experience using CRM systems, spreadsheets, data tracking tools, and reporting platforms.
Preferred Qualifications
- Utility Program Experience: Experience working on utility-sponsored energy efficiency or SEM programs.
- Commercial and Industrial Customer Experience: Experience supporting large commercial, industrial, institutional, healthcare, education, or other non-residential customers.
- Certifications: Professional certifications such as PE, CEM, CM